Virginia Premier Health Plan, Inc.

Contact Member Services

Virginia Premier Health Plan, Inc. (VPHP) members are encouraged to make use of our Member Services Department; Monday to Friday from 8 am to 5 pm, at one of the numbers listed below. A Member Operations Representative will be happy to assist you.

Richmond/Central Virginia

(804) 819-5151 or (800) 289-4970

Tidewater/Rural Tidewater

(757) 461-0064 or (800) 828-7953

Roanoke Area

(540) 344-8838 or (888) 338-4579

Member Operations Representatives will:

• Answer questions about Virginia Premier Health Plan, Inc.
• Help you change your PCP
• Explain your benefits to you
• Help you locate a VPHP drug store in your community
• Help you get bus passes to the doctors office
• Help you schedule special transportation to the doctors office if you are disabled
• Help you speak with a VPHP nurse

Bilingual Services to Members

Virginia Premier Health Plan, Inc. has bilingual Member Operations Representatives onsite as well as access to the AT&T Language Line to assist members with translation services.

TTY/TDD Users (Text Telephone/Telecommunications Device for the Deaf)

This service is provided to members who require assistance through the Virginia Relay Center (VRC). Call (800) 828-1120 for text services or (800) 828-1140 for voice services.