Have Questions? Let’s talk.

Call us at 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

Or send your request by mail:

Virginia Premier CompleteCare
PO Box 4466
Richmond, VA 23220

Member Services will:

  • Answer your questions about Virginia Premier CompleteCare (Medicare-Medicaid Plan)
  • Help you change your PCP
  • Explain your benefits
  • Help you locate a local provider or pharmacy
  • Schedule transportation services for medical needs
  • Connect you with your Virginia Premier Care Manager
  • Send you a Provider/Pharmacy Directory

Attention members: Protected Health Information (PHI), which could identify you, should not be sent through this form or email. PHI includes information such as: member identification number, social security number, date of birth, and any medical information about you (i.e. medical records number, diagnosis, procedure codes). When communicating with Virginia Premier through this form, only your name and phone number should be used along with your inquiry. We will call you to obtain any additional information needed and to respond to your inquiry. Please note that email communication is not always secure. If you have sensitive information to discuss with Virginia Premier, please call us at 1-800-727-7536.

If you have questions about enrollment, eligibility or other Commonwealth Coordinated Care plans, you can also contact Virginia’s Enrollment Broker. Call the Commonwealth Coordinated Care HelpLine at 1-855-889-5243 (TDD 1-800-817-6608). Call Monday through Friday, 8:30 a.m. – 6:00 p.m. Or visit www.virginiaccc.com.

Additional Information

Virginia Premier CompleteCare is a health plan that contracts with both Medicare and the Virginia Department of Medical Assistance Services to provide benefits of both programs to enrollees.

You can get this information for free in other languages. Call 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

You can ask for this information in other formats, such as Braille or large print. Call 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice).

H3067_032814WEB CMS Approved