Virginia Premier CompleteCare (Medicare-Medicaid Plan), a Commonwealth Coordinated Care plan, provides members with safe and efficient transportation to and from medical appointments, health and wellness events, and educational sessions. The plan pays for any medically necessary travel. Non-emergency travel is considered medically necessary when you need help getting to your appointments. The plan covers the following kinds of transportation:

  • All emergency transportation
  • Non-emergency air travel
  • Non-emergency ground ambulance
  • Stretcher vans
  • Wheelchair vans
  • Public bus
  • Volunteer / registered drivers
  • Taxi cabs

How to get Non-Emergency Transportation services

Please, contact Member Services at 1-855-338-6467 between 8:00 am and 8:00 pm, Monday through Friday at least 72 hours (or 3 business days) before the time of your appointment.

Example: If your appointment is at 11:30 am on Thursday, you will need to call transportation no later than 11:30 am on Monday. This example is for appointments that are Monday through Friday.

Example: If your appointment is at 11:30 am on Monday, you need to call transportation no later than 11:30 am on Wednesday of the previous week. This example is for appointments that are Monday through Friday.

Make sure that you are ready to go to your appointment at least one hour before your scheduled pick up time.

Tips for scheduling Non-Emergency Transportation requests

  • We require a minimum notice of 72 business hours to schedule a trip. Weekends and holidays do not count towards these hours.
  • You may schedule all of your transportation needs for the month at one time; however, it is best not to do so during high call volume times, such as the first week of the month, if you wish to avoid longer holding times on the phone.
  • You may schedule trips to your local pharmacy.

You have to provide the following information when scheduling non-emergency transportation:

  • Your Member Identification number (this number can be found on your Virginia Premier CompleteCare member ID card)
  • The appointment date and time
  • The complete pick-up and delivery address
  • The name and phone number of the facility or doctor
If you are not able to go to the appointment and you have scheduled Virginia Premier’s transportation, please call Member Services at 1-855-338-6467 Monday through Friday between 8:00 am and 8:00 pm. A Member Services representative will also be able to help you schedule transportation for your newly scheduled appointment.

Emergency Transportation

Emergency transportation can be arranged for emergency situations by calling 911.

Have Questions? Let’s talk.

Call us at 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

Additional Information

Virginia Premier CompleteCare is a health plan that contracts with both Medicare and the Virginia Department of Medical Assistance Services to provide benefits of both programs to enrollees.

Limitations, copays, and restrictions may apply. For more information, call Virginia Premier CompleteCare Member Services or read the Virginia Premier CompleteCare Member Handbook.

Benefits, List of Covered Drugs, and pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this information for free in other languages. Call 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice). The call is free.

You can ask for this information in other formats, such as Braille or large print. Call 1-855-338-6467, 8:00 a.m. to 8:00 p.m., Monday through Friday. For TTY/TDD services, please call 1-800-828-1120 (Text), 1-800-828-1140 (Voice).

H3067_ 010115.5 CMS Approved